Terms of Service

1. What “Services” Means

Planck owns and operates the Planck website, app, dashboards, membership features, analytics, and any other related properties we control (the “Platform”). “Services” means the Platform plus the content, features, tests, marketplace, programs, messaging, and other offerings we make available, including any affiliated site, software, or application we operate.

2. Planck Is a Technology Company

Planck is not a medical group, clinic, pharmacy, lab, imaging center, or hospital. We do not diagnose, prescribe, or treat. We do not provide primary care. Instead, Planck helps you access services from independent third parties such as clinicians, mobile phlebotomists, labs, imaging centers, pharmacies, and other wellness or performance providers (“Providers” or “Affiliated Providers”). Those Providers make their own clinical decisions. They are responsible for their own quality of care. Planck does not control that clinical judgment.

You should get advice from a qualified healthcare professional before relying on any insights in the app. Never delay seeking in-person medical attention because of something you saw in Planck. If you are experiencing an emergency or believe you might be experiencing a serious or life-threatening condition, call your local emergency number immediately (for example 911 in the U.S. / 999 in the U.K. / 112 in India) or go to the nearest emergency department.

Any guidance you get from a Provider via the Services depends on the information you supply (your “Healthcare Information,” as defined in the Privacy Policy). If you give incomplete or inaccurate info, the guidance may be incomplete or inappropriate.

The Services and data surfaced by the Services are not a medical device and are not a substitute for the independent judgment of a licensed clinician.

3. Ownership

You must create an account (“User Account”) to access most Services. Planck and its licensors own all rights in and to the Services, including text, visuals, code, analytics, educational content, designs, UI, and any other material (“Content”). That Content is protected by copyright and other IP laws worldwide.

We grant you a limited, personal, revocable, non-transferable, non-sublicensable license to access and use the Services, strictly for your own individual, non-commercial use, subject to these Terms. We reserve all other rights. You may not resell, sublicense, or exploit the Services without our written permission.

You agree not to remove or alter any Planck or third-party branding, marks, or proprietary notices.

If your jurisdiction prohibits use of the Services (for example, local regulations around at-home testing, telehealth, data access, or biomarker review), do not use the Services in that jurisdiction. You are responsible for any carrier, data, or connectivity charges related to your use.

4. Your Promises to Us

By using the Services, you represent and warrant that:

• You are at least 18 and legally able to agree to these Terms;
• All information you provide (profile data, health info, location, etc.) is accurate, current, and complete — and you’ll keep it updated;
• You are allowed to create this account (for yourself or, if applicable, for another person with proper authority);
• You consent to our Privacy Policy;
• You are legally allowed to share with us the Personal Information you submit;
• You are not barred from using the Services under applicable law (for example, sanctions lists)

5. Geographic / Age Limitations

Some Services (for example lab draws, prescription review, or certain concierge experiences) are only offered where we have licensed Provider coverage or where law allows them. Some offerings have age limits. We may change availability at any time.

6. Your Personal Information

You own your Personal Information. When you use the Services, you are granting Planck the rights we reasonably need to operate, deliver, and improve the Services — for example, to receive, store, process, analyze, transmit, and (where legally allowed) de-identify your data to support product development and quality improvement. This includes a worldwide, transferable, sublicensable license that lets us use your Personal Information as needed to run the Services and meet legal requirements, subject to applicable law and our Privacy Policy. You also agree we may create and use de-identified and/or anonymized data derived from your Personal Information (including Healthcare Information) for any lawful purpose.

7. User Submissions

Anything you send through the Services — questions, forms, chat messages, uploaded documents, comments, suggestions, etc. — is a “Submission.” Subject to any account-level settings and applicable law, you grant Planck a broad, worldwide, perpetual, irrevocable, sublicensable license to use, reproduce, adapt, display, perform, and distribute those Submissions so we can operate and improve the Services.

You confirm you have the right to share that material and that it doesn’t violate anyone else’s IP or privacy rights.

8. AI Chat / AI Features

We may offer automated assistants or AI-driven chat (“AI Chat”).

AI Chat can use machine learning models and third-party AI infrastructure to generate responses.

Your messages to AI Chat (including Personal Information) may be processed to generate answers, improve safety, improve model quality, and enhance the Services.

You can contact us at support@planck.health if you want to limit use of your personal data for AI training.

AI Chat is educational and informational. It is not medical advice and may be incomplete, outdated, inaccurate, or unsafe.

Do not use AI Chat for emergencies, urgent conditions, crisis situations, or medical decision-making. Always talk to a qualified clinician for diagnosis or treatment.

9. App Store / Mobile App Terms

If you access Planck via an iOS App Store or Google Play download, you acknowledge that:

• These Terms are between you and Planck, not Apple or Google.
• Apple/Google are not responsible for support of the app.
• Apple/Google are third-party beneficiaries who can enforce applicable parts of these Terms as they relate to their stores.
• You must follow the relevant app store rules.

10. Payment, Billing, and Terms of Sale

When you provide a payment method, you confirm you’re authorized to use it and you authorize us (or our payment processor) to charge it for the amounts shown (including taxes, shipping, or other fees). If your payment fails, we may suspend or cancel your order or membership until the issue is fixed.

Prices, taxes, shipping, and availability can change. We may correct obvious pricing/checkout errors. Some items or services may be limited in quantity or geography. Risk of loss for physical items typically transfers when we hand the shipment to our carrier, unless we say otherwise in writing.

11. Privacy

See the Privacy Policy for exactly how we collect, use, share, and protect Personal Information, including Healthcare Information. By using the Services you consent to the Privacy Policy and acknowledge we may share Personal Information with Providers and certain partners when necessary to deliver Services, consistent with law and the Privacy Policy.

12. Accounts, Passwords, and Security

You are responsible for safeguarding your login credentials. If someone else uses your credentials to access the Services, you are responsible for that activity. You agree to notify us immediately if you believe your account has been accessed without authorization. We reserve the right to suspend or terminate access if we believe your account is compromised or you are misusing the Services.

13. Prohibited Conduct

You agree you will not:

• Use the Services for any unlawful purpose
• Misrepresent your identity or your eligibility to use specific Services
• Attempt to obtain prescriptions, diagnostic services, or clinical opinions for someone other than yourself without proper authority
• Scrape, copy, reproduce, resell, exploit, or reverse engineer any part of the Services
• Interfere with, disrupt, or degrade the operation or security of the Services
• Upload viruses, malware, or other harmful code
• Use the Services to send spam, chain letters, or unsolicited marketing
• Use the Services in a way that infringes, misappropriates, or violates any third party’s intellectual property, privacy, publicity, or other rights

We may investigate suspected violations and may block, suspend, or terminate any User Account at our sole discretion.

14. Service Changes, Availability, and Beta Features

We may change, suspend, or discontinue any part of the Services at any time. We may launch new or experimental features (including beta features) that may change or break without notice. We’re not liable to you for those changes.

We do not guarantee that any particular test, feature, Provider, shipping method, or geographic coverage will continue to be offered.

15. Disclaimers

To the maximum extent allowed by law:

• The Services, Content, AI Chat, recommendations, educational material, analytics, dashboards, and any other output are provided “as is” and “as available,” without warranties of any kind, either express or implied.
• We disclaim all warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and all warranties arising from course of dealing or usage of trade.
• We do not promise the Services will be uninterrupted, secure, or error-free, or that any information is complete, accurate, or up to date.
• We do not practice medicine. Independent Providers are responsible for the medical care they provide. We are not responsible for the acts or omissions of Providers, labs, pharmacies, imaging centers, shippers, or other third parties.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, these disclaimers apply only to the extent permitted by law.

16. Limitation of Liability

To the maximum extent allowed by law:

Planck (including our affiliates, officers, directors, employees, contractors, agents, successors, and assigns) will not be liable for any indirect, incidental, special, consequential, statutory, exemplary, or punitive damages, or for any loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or cost of substitute services, arising out of or in connection with these Terms or your use of (or inability to use) the Services.

Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the greater of (a) the total amount you paid us in the 12 months before the event giving rise to the claim, or (b) USD $100. Some jurisdictions do not allow limitations of liability for personal injury or for certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Planck and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal and accounting fees) arising out of or in any way connected with:

• Your access to or use of the Services
• Your breach of these Terms
• Your violation of any law or the rights of any third party
• Any claim that your Submissions or Personal Information infringes, misappropriates, or violates any third party’s rights
• Any dispute between you and a Provider or other third party

18. Governing Law

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to conflict-of-law rules that would result in applying the law of any other jurisdiction. Some Services may separately require compliance with local laws in the U.K., EU, or India; using those Services means you agree to follow the local rules that apply to you.

20. Termination

We may, at any time and without notice, suspend, disable, or terminate your access to some or all of the Services, including if we believe you violated these Terms or are using the Services in a way that creates risk for us or for others.

You may stop using the Services at any time. You may also request account closure by emailing support@planck.health. Certain obligations (payment owed, confidentiality, IP ownership, indemnification, limitation of liability, dispute resolution) will continue to apply even after termination.

21. Assignment

You may not assign, transfer, or delegate these Terms, your rights, or your obligations without our prior written consent. We may assign these Terms, in whole or in part, without notice, including to an affiliate or in connection with a merger, acquisition, restructuring, financing, or asset sale.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

23. Entire Agreement

These Terms, together with the Privacy Policy and any other terms linked or referenced in the Services, are the entire and exclusive understanding and agreement between you and Planck regarding the Services, and they supersede any prior oral or written understandings or agreements.

24. Contact Us

For questions about these Terms:

support@planck.health